EASY 3-STEP INTAKE
As we take your confidence in us seriously, we have a thorough intake process to prepare you for counselling. Please read the following process carefully so that you can make effective use of our counselling resources.
Counselling with Therapists
STEP 1: Complete Intake Forms
- Select your preferences for therapy format (online or in-person), type (individual, family or couples), language (English, Mandarin or Cantonese) and a preferred therapist under Counselling Request Form.
- Sign the Treatment, Confidentiality, and Electronic Communications Consent Form
STEP 2: Connect with Therapist for Free Consultation
- Once we have received both your intake forms, our office will contact you within a few business days and inquire about potential dates and times for a free 15-min consultation. This interaction will determine if the therapist is the right fit for your needs and concerns.
STEP 3: Start Regular Sessions!
- An invoice and receipt will be issued after each completed session and successful payment.
Counselling with Physicians
STEP 1: Complete Intake Forms
- Select your preferences for therapy format (online or in-person), type (individual, family or couples), language (English, Mandarin or Cantonese) and a preferred physician under Counselling Request Form.
- Sign the Treatment, Confidentiality, and Electronic Communications Consent Form
STEP 2: Complete Questionnaire and Submit Referral Letter
- Once we have received your completed intake forms, our office will send you a “Getting to Know You” questionnaire. We will also require you to obtain a referral letter from your family doctor to proceed to booking appointments with our physician.
STEP 3: Schedule Consultation
- Our office will contact you once the designated physician is available to have the initial consultation with you. During the initial consultation, the physician will assess your current concerns and therapy goals. Our office will notify you once you have been accepted as a formal patient.
- The estimated wait time for consultation appointment is 6–12 months.
Explore Our Counselling Services, Therapists and Physicians
