Family medicine patients of Dr. Yi Min (Susana) Huang, Dr. Man-Hon Chu, Dr. Fung Lan Chow and Dr. Parthipan Kamaleswaran may book their appointments through our online booking portal. You will be able to book in-person and phone appointments electronically, by choosing a date and time and receiving an automated appointment confirmation, all in a self-serve environment. If you would like to speak to one of our staff instead, please call our office during regular clinic opening hours (416-633-7337).
Note for New Patients: Please ensure you have filled out our “GHC New Patient Intake Form” AND have received a booking link via email before booking any appointments. Thank you!
What’s New
We are excited to announce our transition from our old online booking system (“Ocean”) to a new system called “Avaros”. With Avaros, you can expect a more streamlined experience and user-friendly interface. To learn how to navigate through the new booking portal, please refer to our slideshow, or the step-by-step walkthrough below:
Steps to Booking your Appointment Online:
Please choose the type of appointment you wish to book, along with a brief description to note the reason for your visit. The ‘modality’ and ‘appointment time’ fields will appear once you select your provider and preferred appointment type.
When choosing your provider, please ensure to select your designated family doctor, otherwise you will not be able to proceed.
Next, you will be prompted to fill out your personal information as shown. If you do not have an Ontario Health Card, switch the toggle at the top to proceed with your name and birthdate instead. Please ensure to input the correct information, otherwise you will not be able to proceed ahead.
Next, you will be asked to confirm your preferred pharmacy. If your doctor writes you a prescription following your appointment, it will be faxed to this location.
Lastly, you will see a summary page detailing your appointment time and our clinic cancellation policies. A copy of this page will be automatically sent to the email address you provided.
Steps for Cancelling your Appointment (Booked Online):
You will receive an appointment reminder via email two days before your scheduled appointment. You can cancel your appointment through this notification. Otherwise, if you need to cancel or reschedule, please call our office at 416-633-7337.
Please note that late cancellation fees may apply for appointments canceled within 24 hours. To learn more about our late-cancellation policies, click here.
Frequently Asked Questions
If you are experiencing an urgent medical concern, please call our office (416-633-7337) to inquire about booking a same-day appointment.
Please note that the online booking system is only for patients that are currently registered with our clinic. If you are not a patient, you will not be able to access our online booking system. Please see the next FAQ. If you are a patient with our clinic and are still having issues, please call our office (416-633-7337) to ensure that your personal information matches what we have on file.
Only patients that are registered with our clinic can access the online booking system. If you are a new patient, please review and complete our new patient intake form to book your first meet and greet with a doctor. If you are a new patient and you have already had your first session, please select ‘2nd visit’ as the appointment type on the online booking portal to book your second visit (a complete physical exam).
You must book each appointment individually for each family member. If you are a designated caregiver and would like to schedule appointments for family members, you can re-access the booking link to create separate appointments by filling out each patient’s information. Multiple appointments cannot be booked on the same day for one patient.
Patients are able to book the following appointments:
- Pap Smears (every 3 years)
- Yearly physical check-ups
- Counseling Sessions (Dr. Chu Only)
- General Phone or In-Person Appointments.
When booking your appointment, you will be asked to briefly describe the reason for your visit.
If you have an urgent medical concern, please call our office (416-633-7337) to inquire about same-day service
In most cases, if you need to renew an already existing prescription you may not need to book an appointment with the doctor. Go to your pharmacist, and ask to fill out a prescription renewal request form. Once completed, this request should be approved by your doctor in 1-2 business days and you will be able to pick up your drug supply at the pharmacy. For urgent refills, your pharmacist will be able to supply an emergency short-term supply without doctor authorization.
When booking a phone appointment, you will be asked to provide your preferred phone number. The doctor will give you a call any time of the day, regardless of the time selected. The doctor’s number may be an Unknown caller ID, please do pick up the phone during the day that was scheduled so you do not miss your appointment. The online booking system will not allow you to book phone appointments for tests that require you to be in person (e.g., pap smears, physicals, vaccinations, etc.).
Appointments can be booked up to 100 days in advance.
You will receive an appointment reminder via email three days before your scheduled appointment. You can cancel your appointment through this notification. Otherwise, please call our office (416-633-7337) if you need to cancel or reschedule. Please note that late cancellation fees may apply for appointments canceled within 24 hours. To learn more about our late-cancellation policies, click here.